FieldEdge or ServiceTitan for my HVAC company?

What are FieldEdge, ServiceTitan and Housecall Pro?

FieldEdge is field service software built for HVAC, plumbing, electrical and similar trades. It calls its own market small and mid-size shops with multiple trucks. ServiceTitan is a larger platform for residential and commercial trades that sells add-on "Pro" products on top of its core plans. Housecall Pro is a lighter tool for small and growing home service crews, and it is the only one of the three that lists its prices on its website.

All three do the same basic job: take the call, book the visit, send a tech, build the invoice, collect the payment, and sync it to your books. The difference is how much each one lets you control, and what you pay as you add trucks. I wrote about the other big matchup in ServiceTitan vs Housecall Pro, and about the cheaper end in Jobber vs Housecall Pro.

How do the three compare at a glance?

	FieldEdge	ServiceTitan	Housecall Pro
Pricing shown online	No, request a demo	No, "Request Pricing", per technician	Yes, from $59 a month billed yearly (as of November 2026)
Plans	Select, Premier, Elite	Starter, Essentials, The Works	Basic, Essentials, Max
Free trial	No, guided onboarding instead	Demo first	Yes, free trial offered
Price book	In every plan	In every plan	In Basic and up, with flat-rate pricing from Essentials
Saved reports	None on Select, 10 on Premier, unlimited on Elite	Advanced reporting listed on every plan	Job costing from Basic
Accounting link	QuickBooks Online and Desktop, plus Intacct	QuickBooks, Sage Intacct, NetSuite, Viewpoint Vista and others	QuickBooks Online sync from Essentials

How does pricing work for each?

FieldEdge says its price depends on how many technicians you have and which add-ons you pick, and sends you to a demo for a quote. It does not offer a free trial, because it wants its team to walk you through onboarding and move your data across. You can upgrade any time, but a downgrade only happens at the end of your contract period. That last point matters: ask what the contract length is before you sign.

ServiceTitan states its pricing is per technician and shows three packages with a "Request Pricing" button on each. It sells extra Pro products on top, such as Contact Center Pro for call handling and Dispatch Pro for automated dispatch. For the numbers third parties estimate, read my ServiceTitan pricing breakdown. Treat any figure that is not on a ServiceTitan quote as a guess.

Housecall Pro lists Basic at $59 a month for 1 user, Essentials at $149 for 5 users and Max at $299 for 8 users, all billed yearly, as of November 2026. Extra users on Max are $35 a month each. Card processing fees are separate and often matter more than the plan, which I cover in Housecall Pro pricing.

My advice: ask FieldEdge and ServiceTitan for a written quote for the same crew size, the same add-ons, the same contract length, and the onboarding fee on its own line. Then compare the three-year total, not the monthly figure.

Which has the better price book and flat-rate pricing?

A price book is the list of services and parts with fixed customer prices, so every tech quotes the same number for the same job. "Flat rate" means the customer pays the listed price, not hours times a rate.

FieldEdge puts its price book and flat-rate pricing in every plan, and sells a separate FieldEdge Flat Rate product, an equipment and repairs database meant to stop revenue leaking on under-priced jobs. ServiceTitan also lists a price book in every package, and Pricebook Pro as an add-on. Housecall Pro has a price book from Basic and adds flat-rate pricing with profit margins on Essentials.

Here is a made-up example. Say your shop sells 20 condenser swaps a month and the techs quote $200 under the list price about a third of the time. That is roughly 7 jobs times $200, or $1,400 a month, gone. Any of these tools can stop that, but only if the office locks the price book and techs cannot edit it in the field. The software helps. The rule is yours.

How do service agreements and memberships compare?

Service agreements (also called memberships) are the yearly maintenance plans that give you steady work and a customer list to call. On FieldEdge, Select has basic agreements, while Premier and Elite have advanced ones. ServiceTitan lists customizable memberships in all three packages. Housecall Pro puts recurring service plans on its Max plan only.

Worked example, made-up figures: 400 members paying $180 a year is $72,000 a year. If renewals slip from 85% to 75%, you lose 40 members, or $7,200, before counting the repair work that came with them. So the thing to test in a demo is the renewal report: can it list members expiring next month, who has not been booked for the tune-up, and which ones skipped last year?

How do reports compare?

This is where FieldEdge's plan ladder bites. Select has no saved reports. Premier has 10. Elite has unlimited. A shop on Premier that wants an eleventh view, say callbacks by technician, either upgrades or pulls the data out into a spreadsheet. ServiceTitan lists advanced reporting on every package, plus a dashboard that tracks revenue by day, week or month, a technician scorecard and a call-handling scorecard for office staff.

Both have gaps when your question is unusual, such as profit by service agreement type or tune-up conversion by tech. I cover how to fill those gaps in field service reporting software and ServiceTitan reports. A small custom report built on your own data is often cheaper than moving up a tier.

How do the mobile apps compare?

FieldEdge's app lets techs update work orders, take photos, add notes, make recommendations, invoice and collect payment on site. It includes a set number of app licenses per plan: 2 on Select, 4 on Premier and 6 on Elite. If you have 9 techs on Premier, you need extra licenses, so ask for the price. ServiceTitan has a field mobile app and a field tool called Field Pro, which adds AI help for equipment questions and diagnostics, and records calls on arrival. Housecall Pro includes a free mobile app on every plan.

The best test is simple. Hand a tech a phone in the demo and have them quote a repair, take a photo and take a card payment, with no help. Count the taps.

Which fits HVAC and which fits plumbing shops?

Both FieldEdge and ServiceTitan serve both trades, and FieldEdge has a page for each. Pick on size and growth, not trade. For trade-specific notes, see my guides to HVAC CRM and plumbing software. If you are already unhappy with ServiceTitan, my ServiceTitan alternatives article covers who else to price. FieldEdge does not have its own alternatives article here yet.

Who should pick which?

• Pick FieldEdge if: you run a multi-truck shop, use QuickBooks, want a plan ladder you can grow into, and like hands-on onboarding.
• Pick ServiceTitan if: you are adding branches or technicians fast, want AI call booking and automated dispatch as add-ons, and accept a per-technician bill.
• Pick Housecall Pro if: you have under 10 people, want to see the price before talking to anyone, and mostly need scheduling, invoicing and payments.

Need something completely custom?

Everything above is a path to get it running quick and cheap. But sometimes none of these fit, and what you need is something custom that you own, built uniquely for your business from the ground up, with AI thoughtfully designed into the parts of it that your processes actually benefit from. An asset that grows in value, not a generic, one-size-fits-all boilerplate that's an expense with a lock-in. This is a complete bespoke build, and it's something I do very well. Get in touch to know more.

How I'd approach this

I would not start with features. Every tool here has most of them. I would write down the three questions you cannot answer today, such as which members are about to lapse, which tech has the most callbacks, and what each truck earns per day. Then I would watch each vendor answer those three live, using your own sample data.

Next, get quotes in writing, with the same crew size on each, and ask what a custom report costs on each plan. If the main gap is reporting, price a small add-on report on your current tool before you pay to move. Switching software costs weeks of your office team's time, and that cost is real even when no one invoices it.